Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 15, 2024

1. Introduction

Welcome to Skyline Blockchain Solutions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address
  • Business Information: Company name, job title, industry, and business requirements
  • Account Information: Username, password, and account preferences
  • Communication Data: Messages, feedback, and support requests

2.2 Technical Information

We automatically collect certain technical information when you use our services:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent, features used, and interaction patterns
  • Performance Data: System performance metrics and error logs
  • Location Data: General geographic location based on IP address

2.3 Blockchain Data

When using our blockchain services, we may collect:

  • Transaction Data: Blockchain transaction details and smart contract interactions
  • Wallet Information: Public wallet addresses and transaction history
  • Network Data: Consensus mechanism participation and node operation data

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

  • Provide and maintain our blockchain solutions
  • Process transactions and execute smart contracts
  • Deliver technical support and customer service
  • Customize and improve user experience

Communication

  • Respond to inquiries and support requests
  • Send service updates and notifications
  • Provide marketing communications (with consent)
  • Conduct surveys and collect feedback

Security & Compliance

  • Protect against fraud and security threats
  • Monitor and analyze system performance
  • Comply with legal and regulatory requirements
  • Investigate and prevent misuse of services

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5. Data Security

We implement comprehensive security measures to protect your information:

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Encryption

All data is encrypted in transit and at rest using industry-standard AES-256 encryption.

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Access Controls

Strict access controls and authentication mechanisms limit data access to authorized personnel only.

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Monitoring

Continuous monitoring and intrusion detection systems protect against unauthorized access.

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Infrastructure

Secure cloud infrastructure with regular security audits and compliance certifications.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

πŸ“‹ Access

Request a copy of the personal information we hold about you.

✏️ Correction

Request correction of inaccurate or incomplete information.

πŸ—‘οΈ Deletion

Request deletion of your personal information (right to be forgotten).

πŸ“€ Portability

Request transfer of your data to another service provider.

⏸️ Restriction

Request restriction of processing under certain circumstances.

❌ Objection

Object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us at contact@skylinetech.cc. We will respond to your request within 30 days.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for 3 years after closure
  • Transaction Data: Retained for 7 years for compliance and audit purposes
  • Marketing Data: Retained until you opt out or for 2 years of inactivity
  • Support Data: Retained for 5 years to improve service quality
  • Legal Data: Retained as required by applicable laws and regulations

9. International Transfers

As a global blockchain company, we may transfer your information to countries outside Vietnam. We ensure adequate protection through:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses approved by regulators
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

If we discover we have collected information from a child without parental consent, we will delete it promptly.

11. Policy Changes

We may update this Privacy Policy from time to time. When we do:

  • We will post the updated policy on this page
  • We will update the "Last Updated" date
  • For material changes, we will provide notice via email or website notification
  • Continued use of our services constitutes acceptance of the updated policy

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer:
Chris Rui
CEO & Founder, Skyline Blockchain Solutions
Address:
6 Thai Van Lung
Ho Chi Minh City, Vietnam